Cancellation Policy

At Aurora by Vimpy, we begin processing your orders quickly to ensure timely delivery. Therefore, cancellations are subject to the following conditions:

1. Cancellation Timeline

  • Standard Orders: You can request a cancellation only before the order has been dispatched from our facility. Once the tracking details are generated or the order leaves our warehouse, it cannot be cancelled.

  • Custom / Personalized Orders: For orders that involve custom scents, personalized designs, bulk quantities, or special preparation, cancellation is only possible before the production process starts. Once crafting or custom preparation has begun, cancellations will not be accepted.

2. How to Request a Cancellation

If you wish to cancel your order, please notify us immediately with your Order ID through our official communication channels:

  • WhatsApp/Phone: +91 9920739270

  • Email: vimpy@auroracandle.in

3. Refund Process After Cancellation

  • If your cancellation request is approved based on the terms above, the amount will be refunded to your original payment method.

  • The refund will reflect in your account within a reasonable timeline, subject to standard banking and payment gateway processing schedules.