Shipping Policy

At Aurora by Vimpy, we wrap and pack every order with the utmost care to ensure your handcrafted candles are well-protected during transit.

1. Dispatch Timeline

  • Ready-to-Ship Products: Standard orders for ready products are usually dispatched within 2 to 5 working days after your payment and order confirmation.

  • Custom, Bulk, or Festive Orders: Because these orders require personalized crafting or special packaging, they may take additional time. The exact dispatch timeline for such orders will be communicated to you separately at the time of booking.

2. Delivery Timeline

  • The estimated delivery time depends entirely on your delivery location and our courier partner's network.

  • While we make every effort to ensure timely delivery, unexpected delays may occasionally occur due to extreme weather conditions, logistics constraints, incorrect or incomplete addresses, festive rushes, or other circumstances beyond our control.

3. Damaged Delivery & Transit Issues

  • Candles are fragile, and despite our best packaging efforts, transit issues can rarely occur.

  • Important: If the outer packaging appears visibly damaged, crushed, or tampered with upon arrival, please record a complete unboxing video while opening the parcel.

  • Kindly report the damaged delivery to us within 48 hours of delivery along with the video and photos so we can assist you with a replacement or resolution.

4. Delivery Address & Contact Details

  • Please ensure that you provide a complete and accurate delivery address along with a valid phone number.

  • Aurora by Vimpy will not be responsible for failed deliveries or return-to-origin (RTO) parcels caused by incorrect contact details provided by the customer.

5. Track Your Order

Once your order is dispatched, tracking details will be shared via email or WhatsApp so you can monitor its journey. For any shipping-related inquiries, please contact us: