Return, Replacement and Refund Policy

At Aurora by Vimpy, we take immense pride in crafting our products. Each candle is handcrafted, fragrance-based, and often produced in small batches. Due to the personal and fragile nature of our products, returns are limited and accepted only in the specific cases outlined below.

1. Eligible Cases for Replacement or Refund

A replacement or refund request will only be considered under the following circumstances:

  • The product is received in a damaged condition due to transit.

  • The product received is incorrect (does not match the confirmed order).

  • The product is found to be materially defective upon arrival.

2. Reporting Timeline & Requirements

To ensure a smooth resolution, any issues must be reported within 48 hours of delivery.

  • Mandatory Evidence: You must provide clear photos of the issue and an unboxing video (where available) to validate the claim.

  • Requests received after the 48-hour window may not be accepted for review.

3. Non-Returnable & Non-Refundable Cases

Products are not eligible for return or refund if:

  • The candle has been used, lit, or burned.

  • The product is damaged, altered, or mishandled after it has been delivered.

  • The concern relates to personal fragrance preference (scent is subjective).

  • Handcrafted Variations: Since our products are handmade, slight variations in color, texture, or finish may occur. These are unique characteristics of handcrafted art and will not be treated as defects.

4. Refund Process

Once a refund is approved by our team:

  • The amount will be processed back to the original payment method or through another mutually agreed-upon channel.

  • The refund will reflect within a reasonable processing timeline, subject to bank and payment gateway policies.

5. Contact for Assistance

To report an issue or initiate a request, please contact us with your order details: